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BookEase Pro is a multi-tenant appointment booking SaaS platform designed for service businesses like salons, clinics, studios, and consultancies. It provides smart scheduling, integrated payments, notifications, staff management, and native mobile apps for Android and iOS.

BookEase Pro is built for any service-based business that takes appointments. This includes salons, spas, dental clinics, fitness studios, tutoring centers, photography studios, veterinary clinics, co-working spaces, and more.

BookEase Pro is a complete platform -- not just a booking widget. It includes a full admin panel, payment processing (Razorpay, UPI, cash), staff management with busy boards, automated notifications with iCal, waitlist management, recurring bookings, custom forms, and native mobile apps.

Yes! We offer a 14-day free trial with full access to all features. No credit card required to start. You can explore the platform and decide which plan is right for your business.

Yes, we support bulk import of customer data via CSV files. Our onboarding team can also help you migrate from your existing booking system.

Contact our sales team or sign up through the website. We will set up your business account, configure your services, and provide admin access. Your customers can then download the mobile app to start booking.

Yes! The Professional plan supports up to 10 staff members, and the Enterprise plan offers unlimited staff. Each staff member gets their own working hours, service assignments, and calendar.

In the admin panel, go to Working Hours to set daily schedules for each staff member. You can configure different hours for each day, add break times, and mark days off.

Absolutely! BookEase Pro supports custom staff labels (Doctor, Stylist, Therapist, Trainer, etc.) and multiple booking modes (staff-based, service-only, class, resource) to match your business workflow.

Customers can book through the BookEase Pro mobile app (Android & iOS). They discover vendors, browse services, pick a time slot, select a staff member (if required), and confirm with payment.

Yes, cancellation and rescheduling are supported through the app. You can set cancellation policies per service, including free cancellation windows, late cancellation fees, and no-cancellation periods.

When all slots are booked, customers can join a waitlist. If a slot opens up (due to cancellation), the next person on the waitlist gets notified automatically and can claim the slot.

Yes, the Enterprise plan includes recurring bookings. Customers or admins can set up weekly, biweekly, or monthly recurring appointments that are automatically scheduled.

BookEase Pro sends automated reminders at 24 hours and 1 hour before each appointment via email. The emails include iCal calendar attachments so customers can add appointments to their calendar.

BookEase Pro supports Razorpay (credit/debit cards, UPI, netbanking, wallets), UPI QR codes for in-person payments, and cash payments. Vendors can use either the platform's payment gateway or connect their own Razorpay account.

Services can be configured with a deposit percentage (e.g., 30%). When a customer books, they pay only the deposit amount online. The remaining balance is collected at the venue via cash, UPI QR, or card.

Absolutely. All payments are processed through Razorpay, which is PCI-DSS Level 1 compliant. We never store card details on our servers. Payment credentials are encrypted using AES encryption in our database.

Refunds are processed through the original payment method via Razorpay. The admin can initiate refunds from the admin panel, and customers are notified via email when the refund is processed.

Yes! BookEase Pro has native apps for both Android and iOS. Customers can discover vendors, book appointments, make payments, manage bookings, leave reviews, and receive push notifications.

The admin panel is fully responsive and works on mobile browsers. Dedicated vendor/staff mobile apps are on our roadmap for future releases.

The BookEase Pro customer app will be available on the Google Play Store (Android) and Apple App Store (iOS). Contact us for early access during the beta period.